FAQ

COSTS/FEES

What is covered by the all-inclusive fee?

All meals, snacks, and drinks (including top shelf alcoholic beverages) in each of the restaurants and bars, taxes, gratuities, daily activities program including exercise, games, sports, and water sports, Coliseum Amphitheater for special shows and events, non-motorized water sports: snorkeling, windsurfing, boogie board, kayaks, scuba clinics in pool, two hard surfaced tennis courts, swimming pools, chaise lounges and towel service for the pool and beach area, Internet access, fitness center, taxes, gratuities. Plus the VIP Welcome Party on Sunday and the VIP Party on Thursday!

Are there any other additional fees or costs?

There are no hidden fees with the resort, You simply rent from the owner, and pay the All-Inclusive fee upon arrival at the VIP reservation desk. The only cost you might incur is for phone calls made from your room. The other optional costs would be for shopping and off-site excursions. Gratuities are optional and very much appreciated.

What type of currency and credit cards should I bring with me?

The resort accepts all major credit cards for all-inclusive as well as other activities. Also, you do not need to exchange your dollars for Dominican pesos but there is an exchange office on site should you wish to do so.

Are the prices quoted per week or per person?

Can I stay less than or more than one week? The prices quoted are weekly prices. We can easily pro-rate these prices for longer or shorter stays.  During high season month, the rental amount is one week no matter the length of stay.

TRANSPORTATION

How do I get to the resort?

Lifestyle Holidays will pick you up at the Puerto Plata Airport at no charge. When you go through customs, you’ll pick up your bags and look for a driver holding a card with your name(s) on it. He will also have the Lifestyle Holidays logo on the card. He will assist you with your bags and take you via minibus to the resort. It’s approximately a 30 minute ride.

What do I need to travel to the Dominican Republic?

In addition to a valid passport, the country charges a $10 cash entry fee upon arrival.

I prefer to fly into Santo Domingo (SDQ) or Santiago (STI) Airports. How will I get to the resort ?

The Santo Domingo Airport is approximately three and one half hours from the resort via taxi service. The resort recommends this taxi service www.dominicantaxi.com for your travels from this location. The Santiago Airport is approximately 90 minutes from the resort and you can use the same taxi service for transportation. One of our guest reported the fee each way from Santiago is approximately $120 US dollars.

How will my return trip to the airport be arranged?

You should contact VIP Customer Service two days before your departure date to arrange pick up and transportation to the airport.

BOOKING

Do I need to have a minimum amount of people to book a villa or can small parties have access to them too?

No minimum is necessary and there is never any additional charge for under occupancy for the villas. You can have 1 or 12 people in your villa! The only per-person item you pay is the current all-inclusive fee for the number of people in your party per day.

Will we know what our Villa number is when we receive our reservation confirmation?

No, the resort assigns villas at check-in. The reason it’s done this way is that the villas are constantly being upgraded to maintain the resort’s high standard of luxury. If you have a specific villa that you would like reserve, please let us know and we will make a special request. As Platinum Supreme SHAREHOLDERS, the resort makes every effort to make us and our guests happy. Of course, there is no guarantee but in our many years of ownership, we have never stayed in a ‘bad’ villa.

When will I receive my reservation confirmation?

We usually can have a confirmation number for your stay within five business days. Along with the confirmation number, we will also forward an airport transportation pick-up request document to you.

Can you guarantee me a larger four, five, six or seven bedroom Villa?

Absolutely! As Platinum Supreme SHAREHOLDERS owner we can make this guarantee. Should the villa size you booked not be available, the resort will provide you with two smaller villas at no additional cost.

AMENITIES

Are there safety deposit boxes for my jewelry and other valuables ?

Yes. You can rent a key from the VIP Reception and the cost is $20.00 per week.

What is the advantage of being a Platinum Supreme SHAREHOLDER like you are?

Platinum Supreme SHAREHOLDER is the highest level of membership that the resort has to offer. Our guests have access to the all VIP areas — the VIP Gourmet Restaurant, VIP Cafe, VIP World, and VIP Beach. When staying as our guests you will receive top notch service and be treated like a member. In addition, you will receive invitations to the Sunday and Thursday night VIP parties. When booking your vacation through us, you receive the highest level of resort access and benefits.

Can I get beachfront accommodations?

There are several beachfront villas at Lifestyle Holidays and can be reserved subject to availability. The closest accommodations to the beach is the Lifestyle Tropical, with the Suites, Penthouses, and Crown Villas being a short walk away.

Can I have alcoholic beverages (other than beer) delivered to my villa?

Absolutely. Our VIP Guests will have a special menu to order from and alcohol will be delivered to your villa at NO ADDITIONAL CHARGE.

Your website says Villa guests can have daily breakfast cooked in their rooms. This would be great for us with our small children. What types of special arrangements do we need to make?

None at all! When you check in at the Crown Villas VIP reception, they will merely ask what time you want your breakfast to be ready. Remember, there is NO CHARGE for this service. The breakfast includes eggs, fruit, juices, meats, cheese and breads. Enjoy!

Is there Internet service available?

There is free internet access available in the VIP reception area (2 computers) and free high speed wireless is available to you in VIP World, the Presidential Suites and the tower building.  Wifi in the villas is an optional, additional charge.

Will we be able to have use of a golf cart while at the resort?

Yes! As Platinum Supreme SHAREHOLDERS, we guarantee golf carts for all of our Villa Guests. When you book with us the golf cart is free–the resort will fill the gas tank as needed at no charge also. Besides a golf cart you will also receive one free round of golf per person per stay at the 9-hole Los Mangos Executive Golf Course in Costatambar with transportation to and from the course included.

Does every guest get free Ocean World tickets ?

Yes! When you get to your accommodations, call VIP Customer Service from the house phone and request the tickets for the date you want to visit the park. It’s a good idea to request them 1 to 2 days in advance of your planned trip. The VIP office will give you a time to be at the Tropical Reception area for ticket pick up and transportation to Ocean World. You can also pick up the tickets at the VIP Services offices located on the first floor in the Lifestyles Tower

CHECK IN

How do I check in and make use of the amenities available?

Tell your driver you need VIP check-in for the specific accommodations you have reserved. Once you arrive at the resort, you will pay your all-inclusive rate at the check-in desk and receive a VIP wrist band which will give you access to all restaurants, bars, pools, beaches and other areas of the resort. You will receive all the services and privileges of a vacation club member during your trip.

What’s the earliest time I can check in and the latest I can check out?

Check-in time is 3:00 p.m. and Check-out is 11:30am. On occasion (during busy peak seasons) your room may not be quite ready. So use this opportunity to have a refreshing cocktail at one of the VIP bars while the resort puts the finishing touches on your room!

CHILDREN

Is child care offered at the Resort?

Yes! This can be arranged at any time during your stay. In addition, the resort offers: a children’s playground area; Supervised Kid’s Club open daily from 9:00 AM to 12:00 PM and 2:00 PM to 5:00 PM; Daily activities program for children 3 to 12 years old; Children’s pools; and a Mini-Disco. Children have a great time at the resort — especially the private pool that comes with a villa reservation. Another childrens’ favorite is Sunday night Beach Party with live band and fireworks show. A free day at Ocean World (offered through us) is a family favorite so bring swim suits because the kids will want to play in the many swimming areas within the park.

Cribs and high chairs are also available.

Please let us know when booking what your needs are and we will take care of the arrangements for you.

MEMBERSHIP

As your guest, will I receive the same access in this resort as an
owner?

No. There are certain locations and benefits that are exclusive to owners. As our guests, however, you will receive the highest level of Guest VIP service that the resort has to offer.

Is this resort part of a timeshare?

No. Lifestyle Holidays is a vacation club and is different from a timeshare. There will be sales representatives there offering information and tours of the Club but you are not obligated to attend these presentations. As members, we want you — our guests — to please spend your time at the resort in the way you prefer.

This all sounds great. How can we verify your membership?

Great question. You can contact the resort — Lifestyle Holidays Vacation Club — Customer Service Department at (809) 970–3654, Monday through Friday between the hours of 9:00 a.m. and 6:00 p.m. Our member number is 2659. You may also e-mail Customer Service at [email protected]. The address of the resort is:

Lifestyle Holidays Vacation Club
Hacienda Resorts
Torre 1, Columbus Plaza
Playa Cofresi
Puerto Plata, Dominican Republic
Phone: (+1) 809 970-3653
(+1) 809 970-3654
Fax: (+1) 809 970 7465